Community engagement consultancy
Threshold helps organisations deliver projects with communities alongside them. Through resident engagement, community consultation and stakeholder management, we keep people informed, heard and looked after — and give you the evidence it was done properly.
No obligation — we reply within one working day.
The challenge
Most delays, objections and reputational damage aren't technical — they happen because the people affected weren't properly engaged. Threshold makes engagement a deliverable, not an afterthought.
Works in and around occupied homes and neighbourhoods create anxiety long before they create progress.
Codes of practice, planning conditions and funder requirements all expect meaningful, evidenced engagement.
Residents, councils, ward members, community groups and agencies all need the right message at the right time.
Poor engagement means complaints, escalation, access disputes, delay and cost.
Services
Three connected services. Take one, or let us run the whole engagement layer for your project.
For works in occupied homes
When work happens where people live — remediation, retrofit, major works, decants — we become the trusted point of contact residents actually talk to.
For projects in neighbourhoods
When a project changes a place, we design and run the conversation with the wider community — openly, accessibly and in plain English.
For everyone else who matters
We map, brief and manage the wider cast around your project so nobody is surprised and issues are handled before they escalate.
Sectors
Any project delivered in or around a community — with deep specialist experience in building safety.
Specialist strength
Our founding expertise. We run resident engagement for cladding and fire safety remediation programmes end to end, fully mapped to the Code of Practice for the remediation of residential buildings — with an audit-ready evidence trail for government, funders and warranty bodies.
How it works
We join projects at any stage — and pick up exactly where you are.
We map your programme, stakeholders, community and key contacts, agree the engagement plan and set up the trackers.
Stage-based communications so people always know where the project is and what happens next — plus events, feedback and briefings for every audience.
Every contact logged and tracked, with reporting and an evidence file that's audit-ready at any moment.
The platform
Communities get a portal showing exactly where the project is, updates in plain English, and one tap to ask a question or raise an issue. You get live dashboards covering communications, response times, sentiment and a complete evidence trail you can export whenever you need it.
You are here
Stage 3 of 6 — design and planning
Next: approvals and legals
Latest update
Plans have been submitted. Here's what that means for you, in plain English.
Contacts
1,284
Avg response
4h
Open issues
6
Illustrative view — resident portal and client dashboard.
Why Threshold
Engagement is all we do — not a bolt-on to a build or comms contract.
An arm's-length partner communities are more willing to trust and talk to.
Every engagement produces a defensible record for regulators, funders and auditors.
One consistent standard across a single site or an entire portfolio.
FAQs
If yours isn't here, ask us directly — we'll give you a straight answer.
Contact
Tell us where your programme is up to and we'll show you how we'd run engagement for it — including a fixed-scope, fixed-fee pilot to prove the model.
A few details is all we need to come back to you with something useful.
Threshold collects the information you submit through this form — your name, organisation, email address and message — solely to respond to your enquiry. We do not sell or share your data with third parties, and we keep enquiry data only as long as needed to deal with your request. To ask what we hold or request deletion, email hello@thresholdengagement.co.uk. You can complain to the Information Commissioner's Office at ico.org.uk.